Privacy Policy

Last updated: April 20, 2026

Who we are

Ovation Contractors LLC (“Ovation,” “we,” “us,” “our”) is a New York limited liability company headquartered in Mount Vernon, NY, providing residential home remodeling services (kitchens, bathrooms, room refreshes, siding, windows) in the New York metropolitan area. This Privacy Policy explains what information we collect from you, how we use it, and the choices you have regarding your information.

Information we collect

We collect information you provide directly, including:

  • Name, phone number, email address, and service address
  • Project details and photographs you share with us (e.g. of a space to be remodeled)
  • Quote and invoice payment information (payment details are processed by Stripe; we do not store card numbers)
  • Communications you send us via SMS, WhatsApp, email, web forms, or phone

We also collect limited information automatically when you visit our site:

  • Basic analytics via Google Analytics (GA4) — pages viewed, approximate location, device type
  • Conversion data via Google Ads and Meta Pixel when relevant
  • Standard server logs (IP address, user agent, timestamps)

How we use your information

  • To prepare quotes, schedule estimates, and perform the contracted services
  • To send appointment reminders, project status updates, invoices, and follow-up communications
  • To process payments you authorize
  • To improve our services and measure marketing effectiveness
  • To comply with legal obligations (tax records, licensing, insurance)

SMS and messaging policy

When you provide your mobile number, you may receive text messages from us related to your project — appointment confirmations and reminders, project status updates, quote and proposal links, follow-up questions, and occasional review requests. Message frequency varies; up to 10 messages per month is typical. Message and data rates may apply.

Mobile opt-in data is not shared with third parties. We do not sell or share mobile numbers or SMS opt-in data with any third party for their marketing purposes. The information obtained through SMS consent is used solely to provide the services you requested.

Reply STOP at any time to unsubscribe from messaging. Reply HELP for assistance. You can also contact us at the email below to opt out.

Who we share information with

We share information only with service providers who help us run the business, each bound by confidentiality and data-protection obligations:

  • Stripe — payment processing (cards, ACH, invoicing)
  • Twilio — SMS and WhatsApp delivery
  • Supabase — encrypted database hosting
  • Vercel — website hosting
  • Google — analytics, advertising, and Workspace communication tools
  • Meta (Facebook/Instagram) — advertising and conversion measurement
  • QuickBooks Online (Intuit) — accounting and invoicing
  • Anthropic, Google Gemini — AI-assisted customer communication drafting and photo rendering

We do not sell your personal information. We do not share information with third parties for their independent marketing purposes.

Your rights

You may, at any time:

  • Request a copy of the information we hold about you
  • Ask us to correct inaccurate information
  • Ask us to delete your information (subject to legal retention requirements, e.g. tax records)
  • Withdraw consent for SMS or marketing communications

To exercise these rights, email us at info@ovationcontractors.com.

Children

Our services are directed to adult homeowners and property owners. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information to us, please contact us and we will delete it.

Security

We protect information using industry-standard encryption in transit (TLS) and at rest, and limit access to personnel who need it to deliver our services. No system is completely secure; we continue to improve our practices and will notify affected individuals in the event of a material breach as required by law.

Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of the page reflects the latest revision. Material changes will be communicated to active customers by email or SMS where appropriate.

Contact us

Ovation Contractors LLC
Mount Vernon, NY
Email: info@ovationcontractors.com
Phone: (917) 631-2772